Shipping Policy

Effective Revision Date: July 2026

Thank you for selecting Zalverrac. We are dedicated to providing exceptional carrywear and a fluid shopping journey. To ensure your Tote Bags, Backpacks, or Crossbody Bags reach you safely and promptly, please review our comprehensive shipping and fulfillment guidelines detailed below.

1. Order Processing & Warehouse Timelines

Upon receiving your transaction authorization, our warehouse team immediately initiates the sorting and preparation sequence. Standard quality assurance checks, protective packaging, and dispatch procedures generally require 3 business days prior to courier handover. Please note that purchase requests authorized over weekends or recognized public holidays will commence processing on the subsequent operational business day.

2. Global Delivery Tariffs & Timelines

Zalverrac is proud to offer global fulfillment services. To simplify your checkout experience, we apply a standardized international flat-rate shipping fee of $5.99 USD across all international destinations we service. Once your parcel departs our facility, the estimated transit time spans between 10 and 20 business days, contingent upon your specific geographic location and local postal efficiency.

3. External Logistical Disruptions

While we prioritize absolute punctuality, cross-border logistics are occasionally subject to variables outside our direct jurisdiction. Factors such as exhaustive customs inspections, extreme weather conditions, or localized carrier network congestion may intermittently alter transit speeds. We sincerely appreciate your patience and understanding should these rare operational interruptions occur.

4. Shipment Tracking System

Every package dispatched from our network is fully traceable. Upon courier handover, an automated shipping confirmation email containing your unique tracking credentials will be routed directly to your inbox. You may monitor your parcel's progression at any time via the international tracking portal www.17track.net. (Note: Please allow a standard grace period of 24 to 72 hours for the carrier's network to index and display the initial scan data online.)

5. Split Fulfillments & Dispatches

To guarantee the most expedited delivery of your entire order, multi-item purchases may be distributed across different fulfillment nodes (including various regional warehouse locations or direct-from-manufacturer facilities). Consequently, components of your purchase may arrive in separate packages, with each individual parcel assigned its own unique tracking code sent to your email.

6. Order Modifications & Time Constraints

Should you require alterations to your delivery details (such as recipient name, address, or phone number) or product specifications (such as bag color, style, or quantity), you must alert our support staff within 12 hours of your purchase. Please email us with your Order Number and registered email address, explicitly outlining the necessary amendments. Once a transaction enters our active logistical fulfillment queue, we cannot guarantee successful interception or modification.

7. Unsuccessful Delivery Attempts & Unclaimed Cargo

In the event of an unsuccessful delivery attempt (e.g., recipient absent), couriers typically retain the parcel at a local postal facility and leave an informational notice. It is the recipient's strict responsibility to coordinate a redelivery or collection using the provided tracking information. Zalverrac assumes no liability or financial accountability for parcels permanently returned to sender or abandoned due to "invalid addresses" or a "failure to claim" by the buyer.

8. Managing Stagnant Tracking

If your transit time exceeds our standard estimate, please follow this two-step evaluation matrix before reaching out to our service team:

  • Review the Log: Examine the date of the latest tracking milestone. If an update has occurred within the past 7 days, your parcel remains active within the normal transport network.
  • Contact Us: If the tracking status has remained completely static for more than seven (7) consecutive days, please email our support team with your order credentials so we can initiate an official carrier inquiry and look deeper into the delay.

9. Lost or Stolen Parcels Policy

  • Lost in Transit: If an official carrier investigation concludes that your package was permanently lost en route, Zalverrac will unconditionally arrange and dispatch a complimentary replacement order at no extra charge.

  • Marked as "Delivered": Our logistical responsibility formally concludes once the carrier registers a successful delivery to your provided checkout address. We do not offer compensation, refunds, or replacements for items reported stolen or missing after this status update. We advise consulting neighbors, household members, local postal handlers, or building management in such scenarios.

10. Fulfillment Network & Geographic Limits

We service an international clientele. In the rare event that local trade regulations prevent dispatch to your specific territory, we will contact you immediately to issue a full refund. In addition to our primary distribution centers located in the United States, Canada, Australia, and the EU, we strategically partner with premium international manufacturers, occasionally routing shipments directly from their facilities to optimize both pricing and material quality for our customers.

11. Legal Disclaimers & Compliance

By finalizing a purchase with Zalverrac, you consent to the following statutory parameters:

  • Estimated Timeframes: All advertised shipping durations are projections and estimates rather than legally binding chronological guarantees.
  • Customs, Duties, & Taxes: The purchaser assumes full financial responsibility for any applicable import taxes, regional VAT, or customs clearance fees levied by the destination country's authorities. These surcharges are excluded from our item prices and checkout totals.
  • Address Accuracy: The buyer must guarantee the absolute precision of the shipping address submitted during checkout. We hold no liability for misdeliveries or failed drop-offs stemming from inaccurate or incomplete recipient data.

Contact Zalverrac Enterprise Support

Should you have any inquiries regarding our logistics or your specific order, our dedicated team is at your disposal. To expedite our service, please ensure your Order Number and registered Email Address are included in your correspondence.

  • Brand Name: Zalverrac
  • Corporate Entity: PEI PEI CROSS-BORDER TRADING LIMITED
  • Registered Address: Room C20, Block C, 3/F, East Sun Industrial Centre, 16 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong
  • Official Support Email: support@zalverrac.com
  • Client Care Line: +1 (570) 720-7433